1. Who we are
Diesel & Gasoline Performance LLC ("we," "us," or the "Shop") operates at 2600 Westchester Dr, High Point, NC 27262.
This Privacy Policy describes how we handle information collected through https://dieselandgasolineperformance.com, customer communications, and our repair and service operations.
For privacy questions, contact (336) 866-1439.
2. Information we collect
Information you provide. When you contact us or request service, we may collect your name, contact information, service concerns, and information needed to communicate with you and service your vehicle.
Customer and vehicle records. Records may include vehicle year, make, model, engine, VIN, license plate, mileage, condition, warning lights, supplied parts, relevant photographs, diagnostic findings, estimates, authorizations, communications, invoices, warranty information, and payment records.
Website information. Our website platform and related providers may process technical information such as IP address, browser and device details, pages requested, visit times, and security logs.
Our website does not currently offer customer accounts, online appointment forms, or online payment collection.
3. Website technologies and third parties
Our website uses Base44 for hosting and related functionality.
The website also uses embedded Google Maps and Google Fonts. Loading these services may send information, including your IP address and browser details, to Google. Embedded content may use cookies or similar technologies.
Information may be transmitted when a page loads, even if you do not interact with the embedded content. Third-party processing is governed by the applicable provider's privacy policy.
Website providers may also process usage information to operate, secure, and maintain their services.
4. How we use information
We use information to:
- Respond to inquiries and communicate about service.
- Inspect, diagnose, repair, and maintain vehicles.
- Document vehicle condition, customer instructions, and approvals.
- Prepare estimates, invoices, and transaction records.
- Handle parts orders, warranty claims, and service concerns.
- Maintain business records and address billing disputes.
- Protect our systems, property, personnel, and customers.
- Comply with legal obligations and establish or defend legal claims.
- Operate and improve our website.
5. Information sharing
We do not sell personal information.
We may disclose information as reasonably necessary to:
- Service providers. Providers supporting website hosting, data storage, business software, document generation, communications, and payment processing.
- Parts and warranty providers. Suppliers, manufacturers, and warranty administrators involved in an authorized order, service, or claim.
- Customer-authorized recipients. People or organizations you authorize to receive information about your vehicle or service.
- Professional advisers and legal recipients. Insurers, accountants, attorneys, government authorities, and other recipients where reasonably necessary for business advice, legal compliance, claims, or protection of rights and safety.
Third-party websites and embedded services may collect information directly from your browser under their own policies.
6. Information retention
We retain information for periods reasonably necessary for service history, warranty administration, accounting, legal obligations, dispute resolution, and other purposes described in this policy.
Retention depends on the type of record, the service involved, applicable requirements, and whether a claim or dispute remains pending. Information may remain in backups for a limited period after removal from active systems.
7. Security
We use reasonable administrative and technical safeguards appropriate to the information we maintain, including access controls for customer records.
No website, transmission method, or storage system is completely secure. We cannot guarantee absolute security.
8. Your choices and requests
You may contact us to request access to, correction of, or deletion of information we maintain about you.
We may verify your identity before responding. Requests are subject to applicable law and legitimate recordkeeping needs, including warranty records, accounting requirements, and pending disputes.
You may adjust browser settings to limit certain cookies or third-party content. These settings may affect website functionality and may not prevent all technical information from being transmitted.
You may ask us to stop optional promotional communications. Necessary communications about an active service, transaction, or legal matter may continue.
9. Children's privacy
Our website is intended for a general audience seeking vehicle-service information and is not directed to children under 13. We do not knowingly collect personal information online from children under 13.
If you believe a child has provided information through our website, contact us so we can review and address it.
10. Changes
We may update this policy as our practices change. The "Last updated" date identifies the latest revision. We will provide additional notice when required by law.
11. Contact
Diesel & Gasoline Performance LLC 2600 Westchester Dr High Point, NC 27262 (336) 866-1439 Monday–Friday: 7:00 AM–5:00 PM Saturday: 7:00 AM–3:00 PM
See also our Website Terms of Use and Repair Service Policies.