These policies do not replace required disclosures or waive rights provided by applicable law.
1. Estimates and authorization
We identify the proposed service and obtain authorization before performing repairs. Written estimates and other required disclosures are provided in accordance with North Carolina law.
An appointment, inquiry, or vehicle drop-off does not by itself authorize repairs.
We document the approved work, estimated charges, customer approval, and subsequent changes. Additional work requiring approval will not proceed without that approval.
Customers should identify anyone authorized to approve work or collect the vehicle on their behalf.
2. Diagnostic services and fees
Initial diagnostic services carry a flat fee disclosed before work begins. The authorization identifies the diagnostic scope covered by that fee.
Additional testing, teardown, programming, or specialized procedures may require separate approval and charges. Any charge for preparing an estimate will be disclosed and authorized as required by law.
Diagnostic charges pay for authorized inspection and testing. They are not automatically applied toward repair costs. Any credit will be disclosed when the service is authorized.
Some conditions are intermittent or involve multiple systems. Initial testing may identify a need for further diagnosis rather than establish a final repair recommendation.
3. Outside diagnoses
We require our own verification before relying on a diagnosis to recommend or warrant repairs.
Reports, fault codes, and recommendations from another shop, parts store, or individual may be reviewed as background information but do not replace our diagnostic process.
If we expressly agree to perform a limited installation requested by the customer without confirming the underlying diagnosis, that limited scope will be documented. Installing the requested part does not guarantee that it resolves the concern.
4. Repairs performed in stages
We may perform diagnostics and repairs in stages to address confirmed issues and evaluate the results before recommending further work.
A completed repair may reveal another condition that could not reasonably be identified earlier. Repairing one component does not guarantee that unrelated, hidden, or preexisting problems will also be resolved.
Each stage remains subject to its approved scope and charges. We will explain additional recommendations and obtain the necessary authorization.
5. Vehicle condition and service records
We document relevant vehicle information, condition, mileage, warning lights, customer-supplied parts, and photographs as appropriate.
Customers should disclose known problems, modifications, prior repairs, and applicable warranty coverage.
An inspection is limited to the authorized service. It is not a comprehensive certification of every vehicle component or a guarantee against future failure.
We are not responsible for unrelated preexisting conditions merely because they become apparent during or after service. This does not exclude responsibility for damage caused by our work.
6. Parts and component failures
Components may occasionally be defective, incompatible, or fail despite proper installation. A component failure does not by itself establish an installation error.
Responsibility depends on the cause, the applicable warranty, and legal obligations.
For Shop-supplied parts, applicable supplier, manufacturer, Shop, and statutory obligations remain in effect. We do not promise coverage beyond those obligations or any additional written agreement.
Related expenses, including replacement labor, towing, rental vehicles, and downtime, are covered only where required by an applicable warranty, law, or written agreement.
7. Customer-supplied parts
We accept customer-supplied parts only by advance agreement and may decline parts that appear unsuitable, unsafe, incomplete, or incompatible.
When accepted, our service is limited to the approved installation and related work identified in the authorization. We do not provide a product warranty on parts supplied by the customer.
The customer is responsible for the part's selection and for coordinating product returns, exchanges, and supplier warranty claims, except where we separately agree otherwise.
Properly performed, authorized labor remains payable if the supplied part does not function or resolve the concern. Additional diagnosis, removal, replacement, programming, modification, or reinstallation requires approval and may involve additional charges.
We may stop work if a supplied part is unsuitable. Charges will reflect authorized work actually performed and other lawfully chargeable costs.
These terms do not exclude responsibility for improper installation or other obligations imposed by law.
8. Taxes, fees, and payment
Applicable taxes and disclosed service fees are added to the authorized charges. Fees may include diagnostic, shop-supply, disposal, programming, or other applicable service charges.
Any payment-processing fee will be disclosed before payment and imposed only where permitted by applicable law, card-network rules, and our processing agreement. We do not apply prohibited surcharges to debit or prepaid cards.
We accept cash and approved payment cards. Personal checks are not accepted.
All lawfully due charges must be paid in full before the vehicle leaves the Shop, unless we agree otherwise in writing or the law requires release.
9. Deposits and special-order parts
A deposit may be required before ordering parts or beginning certain services. The amount and applicable terms will be disclosed before payment.
Special-order, custom, programmed, and restricted-return parts may be subject to return limitations or disclosed supplier charges. Applicable conditions will be explained before ordering.
A deposit is applied to the agreed service. Any separately agreed cancellation charge must be disclosed in advance and enforceable under applicable law.
10. Cancellations and unused deposits
Customers may cancel requested work by contacting the Shop. We will stop further work as reasonably practicable after receiving the cancellation.
The customer remains responsible for authorized work performed and other disclosed, legally chargeable costs. These may include diagnostics, teardown, approved reassembly, and authorized parts commitments.
After lawful deductions, any remaining deposit may be applied to future service as shop credit by agreement with the customer. Otherwise, any refundable balance will be returned.
We do not retain deposits for work we cannot provide merely by labeling them nonrefundable.
11. Refunds and shop credit
Properly authorized and completed work is not refundable solely because the customer changes their mind.
When we offer a discretionary goodwill adjustment, we generally offer shop credit toward future service. Applicable credit terms will be provided in writing.
This policy does not replace required refunds, billing corrections, warranty remedies, or other legal rights with shop credit.
12. Completion, pickup, and storage
Vehicles must be collected within 48 hours after repairs are completed and we notify the customer that the vehicle is ready for pickup.
The pickup period begins when both completion and notification have occurred. It is measured in consecutive hours, not business days.
After that period, daily storage charges apply at the rate disclosed in writing before service authorization. The written disclosure also identifies whether billing is based on complete or partial 24-hour periods.
Customers must arrange pickup during available pickup hours or make an alternative arrangement with the Shop. Storage charges will not be imposed for time when our own actions prevent a customer who is entitled to possession from collecting the vehicle.
Paying the repair bill does not stop otherwise lawful storage charges if the vehicle remains at the Shop.
13. Unpaid and unclaimed vehicles
The Shop reserves any mechanic's or storage lien rights available under North Carolina law for reasonable, lawfully due charges.
Vehicle retention, required reporting, notices, and any lien enforcement or disposition will follow applicable legal procedures.
This policy does not authorize immediate ownership transfer or withholding a vehicle when the law requires its release.
14. Shop, manufacturer, and supplier warranties
Any express Shop warranty will be described in the applicable written service documents, including its coverage, duration or mileage limit, exclusions, and claim procedure.
Manufacturer and supplier warranties are separate and vary by product. No single warranty applies to every part or repair.
We will identify applicable warranty information and assist with claims as appropriate. Coverage decisions remain subject to the warranty's lawful terms and the circumstances of the failure.
Customer-supplied product failures are not covered by our workmanship warranty unless attributable to work for which we are responsible.
15. Engine and transmission maintenance
New, rebuilt, and remanufactured engines and transmissions must receive the maintenance, fluids, break-in procedures, and inspections required by their applicable written warranties.
Customers should retain dated maintenance records showing mileage, services performed, and relevant fluids and parts.
We recommend maintenance at our Shop for continuity of service. Service performed elsewhere does not automatically void applicable warranty coverage.
Damage caused by neglected maintenance, incorrect fluids, misuse, overheating, improper work, or unauthorized modifications may be excluded where permitted by the applicable warranty and law. An exclusion does not automatically eliminate coverage for unrelated defects.
16. Service concerns and warranty inspection
Contact us promptly if you believe there is a problem with our work or a covered part.
We may need to inspect the vehicle and supporting records to determine the cause and applicable coverage. Contact us before authorizing outside warranty-related repairs when reasonably practicable; reimbursement depends on the applicable warranty and law.
If continued operation may be unsafe or cause further damage, stop driving and arrange safe transportation.
Nothing in this process eliminates available legal remedies.
17. Vehicle movement and road testing
Where authorized in the service documents, employees may move and road-test the vehicle as reasonably necessary for diagnosis, repair, verification, or storage.
Vehicles may be parked indoors or outdoors. Indoor storage is not guaranteed unless expressly agreed to in writing.
Any subcontracted service will be handled under the applicable authorization and disclosures.
18. Vehicle security and personal belongings
Remove valuables and sensitive personal items before leaving the vehicle.
We exercise reasonable care but do not guarantee protection against every theft, vandalism, weather event, or other loss affecting vehicles or belongings inside or outside the facility.
We are not responsible for losses to the extent they were not caused by our negligence, misconduct, breach of an applicable obligation, or another matter for which we are legally responsible.
This provision does not eliminate responsibility imposed by law.
19. Restricted work areas and parking
Customers and visitors must remain in designated customer areas.
Entry into work areas is permitted only when directly authorized and accompanied by a service advisor or another designated employee. Permission may be withdrawn for safety reasons.
Do not park in front of shop or bay doors, block entrances, or obstruct vehicle movement unless specifically directed by an employee.
Follow posted signs and employee instructions.
20. Children and visitor safety
Children must remain under the direct supervision of a parent or responsible adult and stay in designated customer areas. Children are not permitted in active service bays.
The Shop does not provide childcare or visitor supervision.
Customers and visitors must avoid tools, equipment, moving vehicles, and restricted areas. These requirements do not waive liability for negligence or other responsibility imposed by law.
21. Communication and completion estimates
Provide accurate contact information and remain reasonably available to approve or decline proposed work.
Parts availability, additional findings, customer response times, and other circumstances may affect completion. Estimated completion dates are projections unless expressly guaranteed in writing.
We will communicate material changes when reasonably practicable.
22. Applicable rights and policy changes
Applicable law controls if it conflicts with these policies.
Repair-specific written terms apply to the relevant transaction, subject to mandatory legal protections. Later policy updates do not retroactively change an existing authorization or warranty.
Contact
Diesel & Gasoline Performance LLC 2600 Westchester Dr High Point, NC 27262 (336) 866-1439 Monday–Friday: 7:00 AM–5:00 PM Saturday: 7:00 AM–3:00 PM
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